Shipping & Returns
Shipping Policy
At Lorynox, we aim to make your shopping experience as smooth and convenient as possible.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Time
Delivery times may vary depending on the product, destination and courier. Estimated delivery times are provided at checkout and may vary during busy periods, holidays or unforeseen circumstances.
Shipping Costs
Shipping costs are clearly displayed at checkout before you complete your purchase. From time to time, we may also offer free shipping promotions on selected products or orders.
Tracking Your Order
Where tracking is available, you can use the tracking details provided in your shipping confirmation email to follow your parcel's progress.
Delays & Unforeseen Circumstances
While we work with our delivery partners to ensure timely delivery, Lorynox cannot be held responsible for delays caused by couriers, severe weather, customs procedures or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will be happy to assist.
Please note: Delivery estimates are not guaranteed and may vary depending on the circumstances of each order.
Return & Exchange Policy
At Lorynox, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.
Returns
You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition and, where applicable, in its original packaging.
To start a return, please contact our customer support team with your order number and reason for the return. We will provide you with the necessary instructions.
Exchanges
If you received a faulty, damaged or incorrect item, please contact us as soon as possible. We will review the issue and, where appropriate, arrange a replacement or another suitable solution.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety or other applicable reasons. This will be clearly indicated on the relevant product page where applicable.
Return Shipping
Unless the item is faulty, damaged or incorrectly supplied, return shipping costs are generally the customer's responsibility. We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow additional time for your payment provider to process the refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective or different from what you ordered, please contact us with photos of the item and packaging as soon as possible so we can assist you.
Important
We reserve the right to refuse returns that do not meet the conditions outlined above. Nothing in this policy affects your statutory rights under UK consumer law.